This post is inspired by the story of Yumiko Kadota, a young doctor who was worked to the point of burnout and who chose to walk away from her goal and dream of being a surgeon. I heard part of her story last night on ‘The Drum’ and then read some of her blogs on mindbodymiko.com
If I were a fire-breathing dragon, Yumiko’s story would more than likely result in someone’s torching. She was worked to the ground, despite her pleas for help, and rostered on for many more hours and many more demands than some of her colleagues. Having worked 10 days in 14 of being on 24 hour call over a number of months, often working up to 3 weeks at a time without a day off, Yumiko reached the point where she could no longer function because her body and her mind could not keep going. Although I could speculate, and probably with some accuracy, as to the reasons for why she was given more hours than her colleagues, I don’t know the whole story and my speculation is not necessarily going to assist. What I do say is ‘Well done Yumiko, for speaking out and for choosing your own health and well-being.’
Yumiko’s case is an extreme example, but day in day out I hear stories along the same theme. There are so many competent, talented, good-hearted, giving people out there working long hours in challenging conditions with little to no thanks and at risk of burnout. Every day in the news there are issues raised which result in a collective head-slapping because it should be so obvious that [the issue raised] is blatantly not OK but people don’t seem to get it. We have enquiry after enquiry, Royal Commission after Royal Commission. The ‘bleeding obvious’ is thrust in the faces of those making decisions day in day out and yet nothing changes. What kind of wide-spread catastrophe needs to happen before ‘those in power’ suddenly realise that our society or our system cannot keep functioning this way. A society with a foundation of exploitation, greed and expediency will collapse at some point.
I’m not going to solve the systemic problems of this country in one blog but here are a few questions:
- Who in the world could look at the working conditions of Yumiko Kadota and not know instantly what the outcome would be?
- What on earth is the point as a society of spending a lot of time and money on researching best working practices and the minimum requirements for safe work places if that research is repeatedly ignored and workers continue to suffer work place injuries because they are made to work too many hours and deal with too many challenges and get little to no thanks or recognition for it?
- How do people become and remain managers when they are prepared to treat their staff so poorly and with such little empathy and compassion? Since when did accountability by budget or KPI lead to good management?
- When are the people in frontline work, where they are at risk of burnout and vicarious trauma, and who give of themselves day in and day out going to be acknowledged and thanked and valued, and not just that but paid appropriately for what they do?
- When is someone going to include in government accounting the cost of lost work time and treatment for due to stress, burnout and work-related illness?
- Why is the cost of recruiting and the cost of losing knowledgable, competent staff not included in government accounting and budgeting?
- Why is it acceptable politics for the government in power to have to address the unemployment rate but not be questioned at all about how many of those who are employed have job descriptions that encompass more than is possible for one FTE to accomplish?
- Would it not make a lot more sense to employ some of the currently unemployed to share the workload of those I will call the over-employed?
- When is the government going to assess the impact on workers of various government policies that affect their workspace and direct how they are to do their work.
- How can the structure or line management be changed so that workers, who are really struggling with workload, significant challenges or other work-related issues, can put up their hand without risking some kind of retribution from management?